FAQs

  • How do we know you’re not selling us crap ?

Well, let’s start with the most important: I am certified in Organic Skincare Formulation and Organic Cosmetic Science with Formula Botanica and planning on getting certified in herbalism once I am done with skincare formulation courses. But as important as those certifications are, I hope that I have successfully conveyed the message that this is not a hobby, something I make for fun but don’t really care about. Making natural skincare products available to everyone is a passion. A passion for the human body (and soul –> candles) and a passion for the planet.

FEMALE FOUNDERS IN BEAUTY 

Morgane Rozenberg – Founder of Roze Mountain

THE PRETTY NATURAL – BLOG

http://theprettynatural.blogspot.com/2018/04/conscious-business-spotlight-roze.html

BE HEALTHY NOW – BLOG

http://www.behealthynow.co.uk/natural-beauty/roze-mountain-natural-beauty-products-review/

  • What kind of ingredients do you use ?

Wild-harvested or organic plant-derived ingredients, such as carrier oils, vegetable butters, essential oils, botanicals, as well as clays, fruit powders, sea salt etc. I also use natural aromas (they are fractions or isolates of essential oils, or raw material substances obtained through ecological processes such as fermentation or hydrolyze, in this case, on a base of vegetable oils) and, in one product, allergen-free fragrances.

  • Is it cruelty-free ?

YES, YES AND YES ! No animal-derived ingredients (except sustainable beeswax and propolis, but I am testing candelilla wax at the moment), no ingredients tested on animals and no final products tested on animals ! We are cruelty-free and eco-friendly. We use fair-trade ingredients and recycled (or easily recyclable) packaging ! And the cherry on top of the cake: everything is handmade !

  • Is the packaging in the same ethic lines as the ingredients used in the products ?

Yes, our packaging solutions are recycled plastic (containers), glass (serums + candles), recycled cardboard (candle boxes) AND last but not least tubes made of 100% sugarcane resin making them eco-friendly, sustainable and 100% recyclable ! You can reuse some of our packaging (like candle glasses, candle boxes, gift boxes) and recycle the rest !

  • How long will it take before I can see results on my skin ?

It usually takes at least a month because the skin takes 28 days or so to renew itself (up to 40 days as we age). But, to be clear, skincare products are not made of magic. So if you don’t drink a lot of water, have a balanced diet, exercise and sleep enough, don’t expect miracles ! For those who have acne, also read this very interesting article: http://www.herbhedgerow.co.uk/what-causes-acne/ 

  • Will my skin go through a detox phase ?

Most probably yes. It might be that your skin doesn’t. Mine didn’t. Then again, I wasn’t really using any skincare products before so it wasn’t like my skin had to get used to a new routine all together. But if your skin is used to products from the mainstream cosmetic industry, then yes, you’ll have to go through a detox phase. It will probably take around a week or so. For instance, you might see pimples appear on your skin after a few days of use. DO NOT PANIC. This is part of the detox phase and I promise you, your skin will be 100 times better afterwards. What is not part of the detox phase, however, is any signs of inflammation, skin irritation or burning sensations, this means you have an allergic reaction to a certain ingredient and you should stop using the product immediately. If you find out which ingredient causes this allergic reaction, we can arrange for a customized version for you. If not, well, don’t lose hope and always remember that some have it worse than you, you could be allergic to chocolate !

  • What is your delivery time ?

Up to 5 days (Belgium, France, UK, Germany, Netherlands). Will be updated soon with more precise info.

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